I am a regular lurker here :P Love your updates ^^ Thanks for telling us about maybank2u v2. I certainly like the new cleaner look. MUCH easier on the eyes. Until it is released though I dont think I can say I will like using it any more or less than I do now besides enjoy looking at it.
Honestly, I dont like maybank much due to poor customer service but admittedly their online banking is the most widely used thus automatically translating into their being the most popular online banking platform. I have never heard much praise for the bank in general itself but that is true for most banks too so *shrugs*.
F.K.
· 1 year ago
I have been using Maybank2u for around 5 years, and with this new layout, it seems still bit complicated to get use to (just like when I first use M2U). Have been using it for this long, I hope with this new upgrade, they will provide more details on the description of the bill payments made instead of just " PYMT FROM A/C" or "CREDIT ADVISE". And I hope this time I can click on the description to get back all the reference required.
KCLau
· 1 year ago
this is a great suggestion
F.K.
· 1 year ago
i just tried beta page just now, first thing I noticed, the new M2U are showing credit cards statement balance as "Current Balance". This is so misleading and confusing.
KCLau
· 1 year ago
If that is the case, it is really misleading. "Current Balance" include the new charges after the statement is issued.
Voyager8
· 1 year ago
I am among the pioneer M2U user who has been using it even before it was officially launched, some 8 years ago.
One thing I would like to see for improvement is their Contact Us function. Other banks' online banking system include a complete messaging function to send out announcement, alert and to communicate with users, with Inbox and Outbox and new message alert after login.
The location of current M2U Contact Us is not even in the menu, take some time to find if you haven't used it before. It is just a very simple feedback form, which send out email to their customer service dept. Sometimes, the feedback form failed to work, and there is no way the user know if the message is successfully sent out or not. There is no Inbox nor Outbox, so you have to wait for their reply in your own email client, sometimes the reply will arrive few weeks after.
I prefer using online communication with banks, rather than calling them. If you have called them before, you might already have been experience wasting a lot of time going through the phone banking system pressing this button and that button, and end up all the officers are busy and have to wait a long time again before your call is answered.
Hope that they have improvement in this, for their customer to be easier to reach them.
KCLau
· 1 year ago
email has been a major communication medium amongst corporate employees and business people. I tried contacted several banks before via email, almost 80% didn't reply. The fastest reply I got is Citibank.
Calvin
· 1 year ago
Is there any link to new M2U? I tried to access maybank2u.com.my but it shown old layout design.
I started using M2U approx 1 year back. I was looking for an online stock trading account and opted for M2U because of the ease of bills payments. However, M2U is dissapointing for the following reasons :- 1) system slow in opening up the online stock trading system. Not sure if this problem is limited to streamyx users. MBB claims to be aware but have not seen any improvements as yet. 2) I am required to register my payee institutions first before I can commence bills payment. I shud be given the option of selecting the payee institution; click on it, complete the details and made the ad-hoc payments. 3) I have no direct CDS account under the online trading system which will enable me to apply for IPOs. They shud reconsider this considering they have a securities firm arm. 4) should also provide for online remittance facilties.
Just my thoughts.
Peter Chen
· 1 year ago
Hi KCLau,
The current M2U limits the number of alphanumeric characters for the password to 12 which I think is ridiculous for online banking. Has that changed?
The new design looks pretty good, but too bad not much functionality upgrade, right?
JC
· 1 year ago
I have been using Maybank2u for most of my banking needs because I have savings & current accounts and credit card with the bank. I check balances, transfer funds, pay bills, request for cheque books. Recently I am also using their eFD service to place or uplift my fixed deposits. It is very convenient!
KCLau
· 1 year ago
It is indeed very convenient to have all accounts at one banks. It saves you a lot of trips to the bank.
Hey KC, nice picture. Hope you don't mind I "pirate" the picture for my Maybank launch review.
Unfortunately, the pictures I shot that day was mostly blurred, due to shaky hands and a hungry stomach.
Amy
· 1 year ago
The best things I encounter with Maybank2U is their electronic FD which is very convenient. For me, it is there to help those people who is undecided of where their money goes (whether to unit trust, shares, or bonds) to place in there for a while. This earn some interest, and along the way, when decision is made, we can draw out all money from FD through online banking while earning interest of at least 3%. The rest of Maybank2U functionality is similar to others except that HSBC provides more secure login. Customer service is still not at the bright side but is better than public bank.
Fen
· 1 year ago
I've not been using M2U much for many reasons, hopefully with the new look, it'll be easier for dummies like me. One question ... do they charge us for 3rd party transfer if say, we use it more than certain number of times? Like how they rip us 50 sen for each withdrawal after 4 times a month.
fathersez
· 1 year ago
Oh! I did not know that MBB had changed their website. Right now I only use it for checking my statements, so its about once a month or so. I prefer to use the credit cards to pay my bills (and get points), rather than direct debits.
Anyway will check out the new website and the features.
KCLau
· 1 year ago
Hi Fathersez, I setup credit auto payment for every recurring bill that's possible, except the water bill paid to PBA, which had to be done via m2u bi-monthly
All Comments
I am a regular lurker here :P Love your updates ^^ Thanks for telling us about maybank2u v2. I certainly like the new cleaner look. MUCH easier on the eyes. Until it is released though I dont think I can say I will like using it any more or less than I do now besides enjoy looking at it.
Honestly, I dont like maybank much due to poor customer service but admittedly their online banking is the most widely used thus automatically translating into their being the most popular online banking platform. I have never heard much praise for the bank in general itself but that is true for most banks too so *shrugs*.
new charges after the statement is issued.
One thing I would like to see for improvement is their Contact Us function. Other banks' online banking system include a complete messaging function to send out announcement, alert and to communicate with users, with Inbox and Outbox and new message alert after login.
The location of current M2U Contact Us is not even in the menu, take some time to find if you haven't used it before. It is just a very simple feedback form, which send out email to their customer service dept. Sometimes, the feedback form failed to work, and there is no way the user know if the message is successfully sent out or not. There is no Inbox nor Outbox, so you have to wait for their reply in your own email client, sometimes the reply will arrive few weeks after.
I prefer using online communication with banks, rather than calling them. If you have called them before, you might already have been experience wasting a lot of time going through the phone banking system pressing this button and that button, and end up all the officers are busy and have to wait a long time again before your call is answered.
Hope that they have improvement in this, for their customer to be easier to reach them.
www.kclau.com
Via iphone (ç±ç¯)
1) system slow in opening up the online stock trading system. Not sure if this problem is limited to streamyx users. MBB claims to be aware but have not seen any improvements as yet.
2) I am required to register my payee institutions first before I can commence bills payment. I shud be given the option of selecting the payee institution; click on it, complete the details and made the ad-hoc payments.
3) I have no direct CDS account under the online trading system which will enable me to apply for IPOs. They shud reconsider this considering they have a securities firm arm.
4) should also provide for online remittance facilties.
Just my thoughts.
The current M2U limits the number of alphanumeric characters for the password to 12 which I think is ridiculous for online banking. Has that changed?
www.kclau.com
Via iphone (ç±ç¯)
saves you a lot of trips to the bank.
www.kclau.com
Via iphone (ç±ç¯)
Unfortunately, the pictures I shot that day was mostly blurred, due to shaky hands and a hungry stomach.
Anyway will check out the new website and the features.
that's possible, except the water bill paid to PBA, which had to be
done via m2u bi-monthly
www.kclau.com
Via iphone (ç±ç¯)
http://www.liewcf.com/blog/archives/2008/10/may...
One thing I need to complain about is there is no way to find more details
about the historical transaction.